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FAQs

As most of you probably know by now, we are well known for supplying quality and affordable costumes and TuTus.  We appreciate all shows have different budgets and therefore we try to make sure we offer plenty of choices and options for all our customers - we don't want to leave anyone out! For those of you who don't know much about us or are using us for the first time because you've been recommended, FAQs....

Where are your costumes and TuTu made?

All our costumes and TuTu are made by us with love here in the UK and are exclusive to Danse Dezines.

Delivery time?

As so many of you love our products we are always busy! Because of this we don't like to let our customers down so we always advise you plan 4-6 weeks to receive your order once it's been placed with us.  If you do have less time than this until your show, still contact us and if we are able to help you we will.  We always say, 'you never know until you ask!'

What if there's a problem with my order?

On the rare occasion we have an issue with your order, we will always contact you in advance.  We appreciate shows time is a stressful time for you so we want to make it as easy as possible and therefore we will always keep you informed when required.

Will my order arrive on time and will I receive all my costumes?

Yes it will and yes you will!  Because we make all our costumes and TuTus we have full control over the production and delivery of your order.  No more worrying if it'll arrive on time or if you'll only receive half of it, that won't happen with us.

Safety- is your TuTu net Flare-Free?

We only buy net from a reliable and quality supplier.  All our TuTu net complies with EN  Part 2: 2011 flammability European Toy Safety Standard.  Our suppliers test production batches, in their certified laboratories, to ensure they continue to meet the highest standard of flammability safety.

I like the style of the costume/TuTu but I want a different fabric?

Don't worry we can do this for you!  If you see something you would prefer to alter either the fabric or colour option then just contact us and we'll be happy to discuss this with you.  Remember, if you would prefer to come and see the costumes and fabrics then make an appointment to visit our teachers showroom.

We hope we have answered everything for you, but just in case we might have missed something, you can always email or ring us and one of our team will be happy to answer any queries you may have.